O2 Compensate For Network OutageHaving hinted at the possibility of compensation for O2 customers affected by the outage last Wednesday (July 11th), which left customers without the use of telephone calls, texts and data for up to 24 hours, the UK mobile operator has announced this afternoon that they will be making up for their error.
The Telefónica UK company made the announcement on their blog at around 14:35 today, July 18th, saying that they have been able to identify the devices affected last week and they will be given compensation in September. Pay and Go customers will receive 10% back on their first top-up in September where Pay Monthly customers will receive 10% off their July subscription which will be applied on their September bill (this adds up to what is the equivalent of 3 days back).
For those not affected, and as a thank you for the support received by O2 from their customers, everyone on O2 will be able to redeem a £10 O2 voucher from their Priority Moments strand which can be used in O2 stores across the country. However, these vouchers won’t be available until September 1st and must be used in the month of September.
For those unsure on whether they were effected by this outage or not, O2 will send out a text message to all those they have discovered to be affected by midnight on Friday, July 27th.